Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

Right of withdrawal

The cancellation period is fourteen days from the day,

• on which you or a third party designated by you, who is not the carrier, have taken possession of the goods (in the case of a single order);
• on which you or a third party designated by you, who is not the carrier, took possession of the last item of goods (in the case of separate deliveries);
• In the case of services : from the date of the contract conclusion.

Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you.

We may refuse to refund you until we have received the goods back or you have provided proof that you have returned the goods.

Return of goods

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract.

Return shipping costs: You bear the direct costs of returning the goods. For goods that, due to their nature, cannot normally be returned by mail (freight forwarding goods), the return shipping costs are expected to be between €40 and €80 per item, depending on size and weight.

Loss of value: You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Special instructions for services

If you have requested that the services (e.g. assembly, relocation) should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of your exercise of the right of withdrawal, in comparison to the total scope of the services provided for in the contract.

Expiry of the right of withdrawal: The right of withdrawal expires in the case of a contract for the provision of services even if we have fully performed the service and only started performing the service after you gave your express consent and simultaneously confirmed your knowledge that you will lose your right of withdrawal upon complete fulfillment of the contract by us.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods:

• which are not prefabricated and for whose production an individual selection or specification by the consumer is decisive (e.g. custom-made furniture ),
• which can spoil quickly,
• which are not suitable for return for reasons of health protection or hygiene (if the seal has been removed),
• if, after delivery, they have become inseparably mixed with other goods due to their nature.